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Online
Support:
Below
are links to the most commonly ask questions. Please read
before contacting Technical support as about 8 out of every
10 inquires to support are usually covered on these pages.
Questions/Problems
- I
have uploaded my site but it does not load in?
This is usually one of two things, either your domain name
has not had time to propagate on our name servers (i.e.
if you have registered or transferred your domain name within
the last 48 hours, or you have not labelled your home page
(start page) index.htm
Top
- I
have forgotten by password what do I do?
If you have forgotten your password you will need to contact
technical support via e-mail, quoting your customer ID number
and your password will be sent to you.
Top
- Can
I run my own cgi scripts?
Yes we allow users to run their own scripts, however
we can not offer free support on these, as you will appreciate
scripts can be very complex and time consuming. If you require
custom scripts written please contact technical support
via email with your requirements. Our programmers consultancy
rates are £ 40 per hour.
Top
-
What
is the path to perl?
This is not relevant as we use Windows NT servers.
We have the latest addition of Active state perl installed
on the servers.
Top
- How
do I get my cgi scripts to work?
If you are using Perl your scripts extension should
be .PL, and your scripts must be placed in the cgi-bin directory.
Top
- Do
you support CGI?
Yes we support cgi. Every account set-up has its own
personal cgi directory.
Top
- I
uploaded my site yesterday and cannot find it.?
Name servers usually take 48 hours to propogate, therefore
even though you are able to upload your site to our servers
it will not be visible on the world wide web until the name
servers have been updated.
Top
- Can
I have two Domain names mapped to my site?
You can have as many names as you like mapped to your
account, as long as they are all displaying the same site.
A charge of £10 per additional domain name is charged
if names are being transferred from other ISPs. If you register
the names with us this fee is included in the price.
Top
- When
I type in my domain name I see a list of my files?
If this happens it is because you have not named your
start page index.htm
Top
- Why
do my pictures show up as broken icons?
This will occur either because when you uploaded your
site the images were not uploaded, or because the exact
path of the images in the html code of your pages is not
correct. I.e. http://yourname.co.uk/images/fred.gif
Top
- Do
you support ASP?
Yes our servers support asp which is a powerful tool
for creating dynamic pages and connecting to ODBC databases.
Top
- Can
I upgrade my account?
Yes you can upgrade your account to the Pro account,
just contact technical support via email.
Top
- What
is email forwarding?
Email forwarding allows all emails sent to your domain
name to be transparently forwarded to your existing email
address.
I.e. sales@yourname.co.uk to fred.smith@aol.com
Top
- Should
I keep a copy of my websit?
You should always keep a back-up of your website, should
a hardware fault occur on one of our servers, or you inadvertently
delete part or all of your website.
Top
- I
can't access my website is the server down?
Our servers have proved to be extremely reliable in
the past, so the first thing to check is your ISP. This
can easily be checked, by logging onto the Internet using
a different ISP. (Their are many free ones, and it always
pays to have at least two separate Internet service providers).
If you can still not access your site, either our servers
are down, or one of the routers which connect the network
are down. If one of the servers are down you can contact
technical support who will check. They will however probably
be aware of any problems and be working on it.
Top
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2000. Domain Registration Services Ltd. The entire contents of this web
site are copyrighted and may not be reproduced in whole or part without
our written consent.
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